Digital Service Delivery / Shipping Policy

1. Electronic Fulfillment of Subscriptions & Credits

When you purchase a subscription plan (Starter, Creator, Pro, Agency) or credit bundle on https://vistaroai.online:

• Instantaneous Delivery: Purchased credits are credited electronically and instantly to your studio account upon successful payment authorization from Razorpay.
• Zero Shipping Fees: There are no shipping charges, delivery fees, customs duties, or physical handling costs of any kind.
• Confirmation Email & Invoices: An electronic order receipt with transaction details is sent to your registered account email.

2. Digital Video Delivery

All video creations produced using Vistaro AI are delivered electronically:

• Completed videos are rendered on our cloud processing workers and become accessible immediately in your Projects and Videos dashboard.
• You can preview, stream, and download full-resolution (1080×1920 MP4) video files directly to your device at any time.
• Secure, signed high-speed download links are generated on demand.

3. Delivery Timeline & Service Access

Under normal operating conditions, credit delivery is completed within seconds of payment confirmation. Video generation rendering typically takes between 1 to 5 minutes depending on the number of scenes in your project.

4. Delivery Support & Assistance

If you complete a payment and do not see your credit balance updated within 5 minutes, or experience an issue downloading your rendered video, please contact our support team immediately: